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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Softphone issues with VPN

Just another person with problems in talking over vpn same issues most people have of one way audio. Have latest software on VPN 3015, Client and softphone. The getip.asp is functioning properly as the softphone settings tab shows my vpn address. Just trying to initiate a call to another phone on same subnet as Call Manager. I can also ping call manager and phones on that segment.

Thanks for any help.

New Member

Re: Softphone issues with VPN

Did you enter the VPN address in the network audio setting in the softphone?

Settings->Audio->Network Audio Settings

In IP Address Settings select "specify address" and type in you vpn address there.

If you are behind a hardware VPN app, then you'll need to configure network extension..


New Member

Re: Softphone issues with VPN

I didn't specify address I had set to Autoconfigure with getip.asp - which did work as it was showing the correct address in the grayed out box.

Cisco Employee

Re: Softphone issues with VPN

Which direction is the one way audio?

Are you using a headset?

Have you verified that the sound card and microphone are working? You can use Sound Recorder

You may need to use a Sniffer to verify where the RTP packets are going.

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