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Community Member

Softphone - Line says "Out of Service"

I cannot control any of the lines in Softphone........

I've added a CTI Port and named it. I then added a directory number for it and associated the Softphone to a user in the global directory like I've done dozens of times..

When statring softphone I choose the line and it starts ok, but the line near the top of the softphone says "Out of Service". I get the same error if I select a line to control my 7960 IP phone.

I had to reinstall Call manager 3.2(2c) and the AD plugin last week while trying to get Call manager to do AD searches. Prior to this I was able to at least use Softphone to control my 7960.

I do see these errors in the Softphone trace files.

10/23/2002 13:09:50.078 ciscotsp001.tsp| SelsiusTSP::InitializeComObjects() *ERROR* CoInitializeSecurity() return 0x80010119

10/23/2002 13:09:50.308 ciscotsp001.tsp| CCtiInterface::RemoveFromSequenceNumberMap() *ERROR* Map entry does not exists for sequenceNumber(0x00000000)


John Lund

Call manager 3.2(2c)

Softphone 1.3(2a)

TSP version 3.2(0.29)

Community Member

Re: Softphone - Line says "Out of Service"

Did you manage to find some solution to this problem?

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