Softphone Line Selection is empty

[MARIO PAIVA]

Hi Everybody

The Softphone Line Selection is empty, so we can't use it.

Our config is:

CM

Created CTI Port for Softphone

Add DN for CTI

PC side

Installed plug-in JTAPI

And Softphone

Thanks in advance

MP

[guy-smith]

Have you associated the softphone with a user?

[paul.harrison]

Check the users passwords match in the directory and their TSP settings.

Check the user is associated with a device

Check the User has their CTI box ticked.

Check the users passwords match in the directory and their TSP settings.

Oh and just in case check their passwords again

You don't need to install the JTAPI (at all) or the Telephony service provider seperate as Softphone does this for you

Paul

PS check their passwords again.....and again....and agin.

Guess what I have found to be the most common problem!!!

[j-huston]

Also, make sure the CTI Manager IP address is entered correct in the Softphone settings.