Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

softphone (one way audio only)

I'm only getting one way audio with Softphone, is there any setting that I need to do to fix it. Sound card is fine since I get the dial tone before I dial. Softphone ver 1.3(2a) with CM 3.1.


New Member

Re: softphone (one way audio only)

I get the same thing sometimes with CCM 3.2c and softphone version 1.3(2a) whether or not I am on a vpn. I would be curious as to a remedy to this.

New Member

Re: softphone (one way audio only)

you need to make sure you have run the soft phone admin so the getip.asp gets installed. then in the audio settings fill in the url that will get to the getip.asp file. basically the probelm stems from the control portion contacting callmanager but reports an ip address that the audio can not return back to the soft phone.

hope this helps


New Member

Re: softphone (one way audio only)

I have the same problem when i am being NAT'd. Go into the advanced audio settings of you softphone settings. There is a drop down box that lets you select an IP address. Be sure that is a valid IP (your external IP if you are being NAT'd)..


CreatePlease to create content