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Community Member

Softphone or Media termination point in ICM /CCM

I have working ICM (4.6.1) , CallManager(3.2) + IVR configuration

Few agents can connect to ICM and works with cisco hard phones

I want to agents could use Cisco Softphone ..and Media Termination ..

All my hard phones configured in ICM in Configure->DeviceExplorer->Configuration parameters like this

/devtype ciscophone /dn 55XX

and this works well ..

but I can’t understand how to add cisco Softphine or media termination in my ICM

1 REPLY
Community Member

Re: Softphone or Media termination point in ICM /CCM

The media term and softphones are added the same way. You would have the same /devtype CiscoPhone /DN xxxx entry for them. I have many agent media term phones setup this way.

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