Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

softphone should control ip phone

Hi,

How i have to configure the ip softphone 1.3.3 and the callmanager 3.2.2c, if the softphone should control the ip phone 7960?

The softphone should not work as a standalone.

Best regards

Hilde

1 REPLY
Cisco Employee

Re: softphone should control ip phone

In order to have Cisco IP SoftPhone control a physical IP phone, you need to create a user in the global directory and associate that user with the physical IP phone.

Also under the user configuration click on "Softphone" under application profiles and then add the IP address of the PC that will be used to control the hardphone in the field called "associated pc".

Then login with this user when you access Softphone the first time and you should be able to control your Cisco IP "hard" phone.

You do NOT need to create a CTI port in this case.

110
Views
0
Helpful
1
Replies
CreatePlease login to create content