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Softphone Stop working after installing IP AA Extended Services v2.2(2)

I had CCM 3.2(2c) up and running without any problems. I have a couple of sofphones up and running also. Installation of AA Extended Services in CCM Server for any reason broke my softphone communication. For example I start my softphone app. the app show the line and after I select the line it shows Out of Service. IF I removed IP AA from the CCM Server then the softphones start working again. I have look at CCO for any problem regarding this scenario but no luck yet.

I tried different TSP versions and it didn't work also.

If anyone has had the same problem and found a solution please let me know ASAP.

TIA,

-Jose

1 REPLY
Silver

Re: Softphone Stop working after installing IP AA Extended Servi

Hope this IP softphone troubleshooting document is of some help to you.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_7960/softphon/ver_1_3/english/admgd/ad_trbl.htm

Did you try re-starting the CTI service?

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