sorry goodbye is busy or does not answer

[graeme-watson]

Hi,

Unity 3.1.5 server. Customer was attempting to set up a mailbox to play a message and then hang up and made some changes in the SA.

Now when a caller finishes leaving a message or timeouts out after being prompted for an entry they hear - 'sorry goodbye is busy or does not answer'

The goodbye handler is setup for 'after greeting send caller to hang up'.

Any ideas?

Thanks

Graeme

[lindborg]

That's what the system does when it goes to play a greeting for a call handler and either the active greeting is empty or the "system greeting" radio button is selected - the voice name of the call handler ("goodbye" in this case) is used to construct a canned greeting.

i suspect they fiddled with the say goodbye call handler where all calls are sent after the message completes by defautl - you can check to be sure the alternate greeting is enabled and recorded on that handler to avoid this.

[graeme-watson]

So, if I enable the alternate greeting then this will resolve the issue?

Thanks

[lindborg]

Well, not being on your system or being able to confirm the problem I can't really give you such firm reassurances. I suspect, however, that's the case based on what I have here. Make sure the greeting is _Recorded_ as well, not just enabled - if it's enabled and empty you'll get this same behavior.