That's what the system does when it goes to play a greeting for a call handler and either the active greeting is empty or the "system greeting" radio button is selected - the voice name of the call handler ("goodbye" in this case) is used to construct a canned greeting.
i suspect they fiddled with the say goodbye call handler where all calls are sent after the message completes by defautl - you can check to be sure the alternate greeting is enabled and recorded on that handler to avoid this.
Well, not being on your system or being able to confirm the problem I can't really give you such firm reassurances. I suspect, however, that's the case based on what I have here. Make sure the greeting is _Recorded_ as well, not just enabled - if it's enabled and empty you'll get this same behavior.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
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CUCM Database Replication is an area in which Cisco customers and
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