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SPAN to PC Port on IP Phones 7941-61

Hi! I need to activate an option "Desktop recording" with IP Phones 7961, 7941. But in CCM Phone Configuration, in section "Product Specific Configuration", field with option "SPAN to PC Port" does absent. And recording of agents call - failed.

In Phone Configuration of IP phone 7985, for example, this field is present and recording does work well.

How I can do activate this option?

Thanks in advance!

4 REPLIES
Silver

Re: SPAN to PC Port on IP Phones 7941-61

Hi,

What phone load version are you running?

Is it an old firmware?

Cheers,

Tim.

Community Member

Re: SPAN to PC Port on IP Phones 7941-61

Hi!

The phone load version - SCCP41.8-0-4SR1S. Version of CCM - 4.2(3).

I did not install some additional firmware. That firmware was installed with CCM installation package.

Thank you!

Ruslan.

Re: SPAN to PC Port on IP Phones 7941-61

Ruslan,

The option should be there. I don't have access to a 4.x CCM, but in CCM 5.x you need to enable the following two options under the phone configuration:

1. PC Port: Enabled

2. PC Voice VLAN Access: Enabled

Hope that helps,

david

Community Member

Re: SPAN to PC Port on IP Phones 7941-61

Hi, David!

These options are enabling. But in the phone menu (Settings -> Device settings -> Ethernet Configuration) is shown that these option is still disabling...

Thank You!

Ruslan

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