speed dial under ccme

[gregsporton]

Hi all,

I've found an unusual problem with speed dials under ccme 4.0(3). I have a 7970 with 2 7914's attached. The first 7 buttons on the 7970 are used for lines, I have left button 8 unused so it can accommodate a speed dial.

Buttons 9 through to 36 are used for monitor/dss. When I enter the speed dial command under the ephone it does not appear on button 8. Config is below:

ephone 1

description Operator

ephone-template 3

username "xxx" password xxx

mac-address 0015.632A.EABC

speed-dial 1 *01 label "Night Service"

type 7970 addon 1 7914 2 7914

no auto-line

button 1:1 2:2 3:85 4:86

button 5:87 6:88 7:89 9:3

button 10:95 11:96 12:97 13:98

button 14:99 15m22 16m23 17m25

button 18m24 19m21 20m19 21m11

button 22m13 23m27 24m50 25m51

button 26m52 27m53 28m54 29m55

button 30m56 31m57 32m58 33m59

button 34m60 35m61 36m62

I tried configuring this on a 7961 and everything works fine until you assign a button AFTER the one you have left blank for the speed dial. For example, this works, with the speed dial appearing on line 6:

ephone 22

mac-address 0017.E0DA.2324

speed-dial 1 *01 label "Night Service"

type 7961

button 1:22 2m1 3m2 4m3

button 5m11

This does NOT work, I would expect the speed dial to appear on line 5:

ephone 22

mac-address 0017.E0DA.2324

speed-dial 1 *01 label "Night Service"

type 7961

button 1:22 2m1 3m2 4m3

button 6m11

Basically this means I can not use the spare button on my 7970 as a speed dial, which is a bit of an annoyance. If anyone has any suggestions I would love to hear them!

Thanks.

[Rob Huffman]

Hi Greg,

I am sure that I saw a bug related to this exact problem. I am not in the office right now, but I will search later today and post it for you. Or you could have a look through the Bug Toolkit.

Take care!

Rob

[Rob Huffman]

Hi Greg,

I did have a look for this bug, but I'm sorry I didn't write down the number :( The workaround was somewhat lame and indicated that Speeddial keys be left to the last buttons with no Line Buttons or Monitor Buttons configured after.

Hope this helps!

Rob

[gregsporton]

Hi Rob,

Thanks for taking the time to respond. I'll have a browse through the bug toolkit and see if I can dig up the bug you mention. You are quite right, that is a very lame workaround ;)

I'll post my finding here, thanks again.

Greg.

[gregsporton]

Can't find the bug but have solved the problem another way. Rather that making the night service a speed dial I assigned the night service number to an ephone-dn. I then assigned this ephone-dn to a monitor button on the 7970 so when you hit the button it has the same effect as a speed dial due to the DSS functionality of the monitor feature.

ephone-dn 111

number *01

label Night Service

description Used to enable Night Service

!

ephone 1

description Operator

ephone-template 3

username "operator" password letmein

mac-address 0015.632A.EABC

type 7970 addon 1 7914 2 7914

no auto-line

button 1:1 2:2 3:85 4:86

button 5:87 6:88 7:89 8m111

button 9:3 10:95 11:96 12:97

button 13:98 14:99 15m22 16m23

button ........

Work perfectly.