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New Member

Standard Configuration recommendations

I'd like to figure out....

Does Cisco have some advices for CM configuration....

For example...

Customer have 10 lines....and for example 50 users.

Then here you are questions....

How many AA CTI ports I need? Should it be 10 like lines ?

How many WA consoles? How many lines should each console have? Should we do chain of 2-3 WA with 5 or 4 lines each? Should we leave one line for WA that will not be included to hunting group?

Pickup groups. Is it ok create groups equal to room numbers (or there are some other rules)?

How many Call Park numbers will be enough? Is it OK if 10 (like lines)?

So.... Any simple considerations...

Thanks in advance.

1 REPLY
New Member

Re: Standard Configuration recommendations

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