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New Member

Straight to VM From a Call Handler

Techies,

We've got a customer that's about to go live with their new Unity 4.0 installation and everything is running great. There's one feature from their old VM system that they'd like to re-create, if possible, with Unity. I cant think of a way to implement it, so, Im asking if anyone else has any ideas.

Basically, a caller can call in, internally or externally, into a call handler, and it says "Welcome to X, please dial the name of the person followed by the # sign". They dial the extension and it goes straight to their VM. So, they're looking to implement this or something similar - anyone have any great ideas?

Thanks in advance for any help.

Craig

5 REPLIES
New Member

Re: Straight to VM From a Call Handler

Er, that welcome message should actually read: "Welcome to X, please dial the /number/ of the person you wish to reach, followed by the # sign". Dont want to confuse anyone. :)

Cisco Employee

Re: Straight to VM From a Call Handler

You can dial anyone's extension from any greeting and get right to their voice mail... if you want them to be able to spell the name of a subscriber instead you can use a name lookup handler for that (you can create several in 4.0(1) and later for various lookup purposes). Once they spell the name and pick a match that will send them to the caller's box as well.

Unless I'm not understanding what it is you're trying to do here?

New Member

Re: Straight to VM From a Call Handler

If you dial a person's extension from a call handler, doesnt it depend on how the subscriber is setup as to whether the call goes straight into VM or whether to ring the subscriber at the extension? All of the subscribers are set to have calls ring in on their line as opposed to going straight to the VM box.

Is this what you meant? :)

Basically, they'd like to be able to call in on a number and go straight to someone's voicemail without ringing a phone (as all of the subscribers are setup currently).

Cisco Employee

Re: Straight to VM From a Call Handler

If you dial the user's extension followed by #2 (for instance dial 1234#2 all as one number) the #2 will force Unity to skip the transfer rule if its enabled and send the caller directly to the greeting regardless.

New Member

Re: Straight to VM From a Call Handler

This works like a champ! You ROCK!

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