I have faced this exact problem several times... the first thing to check is to make sure that your MWI codes are correct in the Unity and CCM. If the TSP and the CCM both have the correct codes, then you are most likely looking at a User Training opportunity. Meaning, If the user listens to the whole message then gets intot the options menu, and skips to the next message without choosing the "To save this message press..." option, it will be retained as new, and not send the MWI Off code.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...