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Sub-to-sub directory lookup


Subscriber logs into Unity (3.1.3), listens to a message, decides to forward to another party (#5), he/she is prompted to enter the telephone number or ## to look up by name.

The subscriber hits "##", and is told to enter the last name, first name. This works great.

But how do I set it up to prompt for an extension number first, then First Name, Last name?

We have tried changing the subscribers post greeting conversation to First, Last name, but we do not get a prompt to enter the number first.

Again, the subscriber is login into their mail box when we are trying to do this.

Cisco Employee

Re: Sub-to-sub directory lookup

On the conversation page for the subscriber in the SA you can select to address subscribers by extension or by first name then last name or by last name then first name. You can use the BulkEdit utility to change the default addressing option for groups of users if you need to.

You can't switch between first name or last name first over the phone interface - only between name and ID addressing.

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