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Community Member

SUbscriber can't add or change anything

Publisher is still working but however we can't add or change configuration on the subscriber server.

CCM 3.33 with service pack SR2

5 REPLIES
Community Member

Re: SUbscriber can't add or change anything

Have you looked in Event Viewer for any errors? Check the SQL subscription as well.

Community Member

Re: SUbscriber can't add or change anything

Check for the replication between the databases and also check if the database layer monitor service is running properly in the subscriber.

Community Member

Re: SUbscriber can't add or change anything

database layer service is running.

In the application event view, there are a lot of perflib errors and device unregietered error messages.

If I try to add a new user, I'll get this error:The following error occurred while trying to load the requested page.

Error getting the User Information

If I try to add a new phone, I'll get this error:

Error Information

A COM error occurred during processing. (6)

Details:

Error No. -2147219962 (0x80040606):

CDBLException Dump: [COM Error] COM Error Description = [CDeviceTRules::DeviceUpdateEx; CDeviceTRules::InsertDeviceCaught Unknown Exception] [Unspecified error ]

This is on Subscriber and ppublisher is ok.

Community Member

Re: SUbscriber can't add or change anything

Check to see if it's a DC Directory or SQL replication issue.

3.3(3)-sr3 is also available.

Community Member

Re: SUbscriber can't add or change anything

Hi -

Are you trying to edit the CM Admin pages from the subscriber? If so, that doesn't work. The Subscriber is a READ ONLY database. It houses a copy of the Publisher database.

All modifications must be made on the Publisher which then pushes the modifications down to the Subscriber(s).

-Jaret

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