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Subscriber creation & deletion

Hi,<br>CCM 3.1.3a, TSP v. 3.0.1.32, Unity 3.0.2. The box is created as standalone. I create a certain new subscriber. When leaving a message on the new subscriber, there is nothing left on the subscriber's mailbox (Unity administrator/subscribers/subscribers/messages/Message storage=0 KB). The MWI also is not lit up. Then I delete him from Cisco Unity and from the Active Directory Users & Computers. I restarted the server again but no reaction. This happens on certain subscriber DN (Directory number) while when I'm creating and deleting other DNs there is no such a problem. What should be the cause for?<br><br>Panagiotis Liberopoulos<br>Intracom SA<br>Information & Open Systems dept.<br>+30 106674478<br>plib@intracom.gr<br>panagiotis_liberopoulos@hotmail.com

6 REPLIES
Anonymous
N/A

Re: Subscriber creation & deletion

Is this Exchange 2000? If so do you have SP1 or SP2 installed? There's a known Exchange problem with RUS that can cause a box to be in this odd state where inbound messages are just tossed for a period of time (I've seen 30 minutes or more in the lab). SP1 or SP2 fixes this problem.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Subscriber creation & deletion

The Exchange 2000 version is: (6.0 build 4417.6) without any SP's.

Panagiotis Liberopoulos
Intracom SA
Information & Open Systems dept.
+30 106674478
plib@intracom.gr
panagiotis_liberopoulos@hotmail.com

Anonymous
N/A

Re: Subscriber creation & deletion

we've found in our lab that the application of SP2 usually resolves this issue.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Subscriber creation & deletion

It worked, indeed. Thanks

Panagiotis Liberopoulos
Intracom SA
Information & Open Systems dept.
+30 106674478
plib@intracom.gr
panagiotis_liberopoulos@hotmail.com

Anonymous
N/A

Re: Subscriber creation & deletion

I'm sure I missed it - but is SP2 for E2K qualified for Unity 3.x now? Or is this just "in theory it doesn't cause problems? " :-)

Thanks!

- Ken

Ken Johnson
Mgr. Network Services
LeTourneau University
http://www.letu.edu/

Anonymous
N/A

Re: Subscriber creation & deletion

SP2 is approved... I highly reccomend it.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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