Subscriber Greeting

[admin_2]

Is it possible to take a WAV file and make it someone's personal greeting? I found the associated .STM file on the exchange server and tried to replace it, but it did not work. Does the file need to be in a certain format?<br><br>

[#2]

you can get a WAV file into a greeting/voice name using the media master control in the SA if you want. Select the little down arrow on the media master control and select "paste from file" and it'll suck in whatever WAV file you point it at.

You can't just copy over the standing STM file, unfortunately... the STM file format is a really goofy proprietary thing that was meant to reduce the overhead involved in streaming the files across the networking. In reality it just made stuff like this a pain... Unity 3.0 deal with this much better by storing greetings in standard, playable WAV files.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#3]

Yes you can import a WAV file into a greeting field in the SA. Using the Media Master control applet, click the menu (black down arrow) and choose Paste from file... and browse to your sound file. It's also a good idea to use this menu to save important greetings to WAV files and store them off-box for disaster recovery. Changing the .stm files stored in Exchange is not supported.

In reply to:

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Is it possible to take a WAV file and make it someone's personal greeting? I found the associated .STM file on the exchange server and tried to replace it, but it did not work. Does the file need to be in a certain format?

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Scott Morgan
Cisco Systems TAC

[#4]

When we try this, we get a message "Unable to Paste Audio"

[#5]

What's the format of the WAV file you're trying to paste in? Presumably you can record a greeting for the guy in question (i.e. using the phone or microphone) and we're not dealing with another, unrelated issue?


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#6]

Just to keep folks in the loop... Chad sent me the WAV file in question and, indeed, it can't be pasted in. The MS media player handles it fine which SHOULD mean the media master can handle it, but that's not the case. converting the file to MSADPCM 8 bit mono did the trick but I'm still looking into why the MM doesn't like it. I'll post a follow up if I can dig anything up with the media folks...


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)