Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Subscriber Input Options

When a subscriber calls in to their voicemail they want to be able to zero-out to the operator but get voicemail box help instead. Is there a way to change this or is it a default handler that cannot be modified?<br><br>

1 REPLY
Anonymous
N/A

Re: Subscriber Input Options

When the subscriber is in checking their messages, the 0 is hard coded for help, not to go to the Operator call handler. They need to hit * a few times to back out of their mailbox and then hit 0 to route to the operator...


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

111
Views
0
Helpful
1
Replies
CreatePlease to create content