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New Member

Subscriber Mail Box Dial an outside number.

Is there a way to setup in Unity someone dials in gets into a subcriber mailbox be able to dial out a ccm gateway. I have customer that has a subsciber mailbox w/ a gretting that says press one to dial another outside number. Is there a way to setup Caller Input when they press 1 have it dial a PSTN Number.

Anyone have any ideas on this ?

Cisco Employee

Re: Subscriber Mail Box Dial an outside number.

Yes, you can do this - you need to setup a call handler to transfer to the number you want, including the trunk access codes necessary for such a call. It's a good idea to use the alternate transfer rule on the call handler to be sure it's always active and to use a release transfer when dialing an outside number since call progress to do supervised transfers can be tricky here.

On the user input for the subscriber in question, map the "1" key or whatever to "ring phone for" the call handler you created.

More details and lots of other information about things you can do with audiotext applications can be found in the audiotext applications document here:

New Member

Re: Subscriber Mail Box Dial an outside number.

Works Like a Champ, Thanks for all the Help