07-11-2003 02:30 AM - edited 03-13-2019 12:41 AM
Hi
My subscribers are not in my directory Handler and I don't know why
I check all I can with the bellow URL - It seems OK
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsg/tsg402/ex/tsg_1000.htm#1045435
But it doesn't work
Do you have an idea ?
Tx
Irene
07-11-2003 06:04 AM
Are you trying to dial-by-name from the menu? The subscriber needs to have their name recorded before it can be found.
07-11-2003 06:40 AM
Yes, All my subscribers are registered .
I can print a report with my subscribers but Directory Handler tall me that no nobody is in the directory
My subscribers voice mail boxes work too !
Irene
07-11-2003 07:24 AM
Hi Irene
How are you actually setting this up? Did you base the new directory handler on the main one? Did you specify anything specific in the "Search Options" for the Directory Handler? What error are you getting? Does it simply not find anybody or does it give you a failsafe greeting? If you press ## you can switch from eg name dialing to digit dialling, does the problem happen with both scenarios?
Ullie
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