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New Member

Subscriber not located int my new Directory Handler

Hi

My subscribers are not in my directory Handler and I don't know why

I check all I can with the bellow URL - It seems OK

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsg/tsg402/ex/tsg_1000.htm#1045435

But it doesn't work

Do you have an idea ?

Tx

Irene

3 REPLIES
New Member

Re: Subscriber not located int my new Directory Handler

Are you trying to dial-by-name from the menu? The subscriber needs to have their name recorded before it can be found.

New Member

Re: Subscriber not located int my new Directory Handler

Yes, All my subscribers are registered .

I can print a report with my subscribers but Directory Handler tall me that no nobody is in the directory

My subscribers voice mail boxes work too !

Irene

Cisco Employee

Re: Subscriber not located int my new Directory Handler

Hi Irene

How are you actually setting this up? Did you base the new directory handler on the main one? Did you specify anything specific in the "Search Options" for the Directory Handler? What error are you getting? Does it simply not find anybody or does it give you a failsafe greeting? If you press ## you can switch from eg name dialing to digit dialling, does the problem happen with both scenarios?

Ullie

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