Is there a way to setup different transfer options for Subscribers and Internet Subscribers based on schedules like handlers currently do? For example: When inbound callers reach Unity Auto Att, then dial a subscriber, based on schedule, Unity would either transfer the caller to the appropriate ext, or send Caller directly to Subscriber's greeting. The customer (school dist. with 300 teachers) wants classrooms to be reached
through the Auto Att only after hours and on weekends, otherwise they don't want classrooms disturbed....If not possible, will 4.0 have it? thank you.
Re: Subscriber transfer options based on schedule...?
Unfortunately there's no way to turn on the other 2 transfer schedules (standard and off hours) for subscribers. It's something I'd like to see done, it was originally "dumbed down" like it is to make the subscriber conversation simpler way back when. It's on the list of stuff to do but it's pretty far down when stacked up against all the other work to do.
for this scenario you'll need to use call handlers to deal with the auto attendant transfers to the classrooms. During the day have it simply go to the greeting for the teacher's mailbox, after hours (i.e. when no kids are in class) have it ring the phone first and then have an after transfer action of sending them to the greeting for the teach again.
It's a little awkward to create the extra call handlers for this but they don't need to have IDs associated with them so it's just a matter of creating one for each phone. You may find the Audio Text Manager tool helps speed this up quite a bit... you can check it out at AnswerMonkey.net here:
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