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New Member

Subscribers get failsafe retrieving from phone

Unity 315, tsp 6.02B, CCM 322c SP F. Any thoughts? Following event/log info:

Event Type: Error

Event Source: AvConvMsg_MC

Event Category: Error

Event ID: 10010

Date: 12/16/2002

Time: 4:21:34 PM

User: N/A

Computer: AECF-UNITY1

Description:

[Thread 0x00000BA8] CAvCDEConvBase::Run() error from RunEx() in conversation [MessageEditing] on Device ID [5]

Event Type: Error

Event Source: AvConvMsg_MC

Event Category: Error

Event ID: 10002

Date: 12/16/2002

Time: 4:21:34 PM

User: N/A

Computer: AECF-UNITY1

Description:

CAvConvPHMessageEdit::LogSubActivity returned [0x8004050d] on line 786 of file e:\views\cs_UE3.1.4.39\un_Conv2\AvConvPhoneHandler\AvConvPHMessageEditSvr\AvConvPHMessageEdit.cpp

Running conversation PHGreeting on Port 5

Running conversation MessageEditing on Port 5

Event Type: Error

Event Source: AvConvMsg_MC

Event Category: Error

Event ID: 10002

Date: 12/16/2002

Time: 4:21:34 PM

User: N/A

Computer: AECF-UNITY1

Description:

IAvDohLogMgr::WriteData(AvRepMgr_MC, REPMGR_TABLE_SUBMSG) returned [0x8004050d] on line 886 of file e:\views\cs_UE3.1.4.39\un_Conv2\AvConvPhoneHandler\AvConvPHMessageEditSvr\AvConvPHMessageEdit.cpp

Running conversation PHGreeting on Port 5

Running conversation MessageEditing on Port 5

Named Properties dump of conversation MessageEditing, Port 5

AvPHGreet OBJECT : 0x0acafb84

CallDeviceID STRING : 5

CurEnt OBJECT : 0x02d7dcb8

CurEntLoopCounter LONG : 2

CurrentMsg OBJECT : 0x0a053bf0

Logger OBJECT : 0x00846d54

LoopKillerPreviousDohObject OBJECT : 0x02d7dcb8

MailUser OBJECT : 0x02d57498

ParentEvent OBJECT : 0x02bf158c

PersistentProps OBJECT : 0x02d88290

PhraseEndPosition LONG : 0

RecordLength LONG : 3797

RecordStream OTHER : 0x07ab7c48

SysCurLocation OBJECT : 0x02d7b4b8

bAskUserUrgent OTHER : 0x00000000

bCheckSubMboxNotifyOutsiderCaller OTHER : 0x09990000

bCheckSubMboxOutsiderCaller OTHER : 0x02d20000

bDisableISM OTHER : 0x07970000

bEditMsg OTHER : 0x0976ffff

bFirstXfr OTHER : 0x00000000

bHangup OTHER : 0x00fbffff

bRecordAppend OTHER : 0x0ae70000

bSendToOperWhenRec OTHER : 0x09170000

bXferPlayIntro OTHER : 0x06b2ffff

lAfterGreetingAction LONG : 4

lAutoAttendantSearchScope LONG : 0

lMaxRecordTimeMs LONG : 300000

lRepromptGreeting LONG : 0

lSwitchID LONG : 0

lXferPlayWhat LONG : 0

lXferRNAAction LONG : 1

lXferRings LONG : 4

strCallerID STRING : 3015090661

strDTMFAccessID STRING : 2962

strXferExtension STRING : 2962

varObjectID OTHER : 0x076b23e0

2 REPLIES
New Member

Re: Subscribers get failsafe retrieving from phone

Looks like Unity conversations are having trouble writing information to the logs. These logs track the subscriber activity. They are also used to generate the Unity reports.

Are you seeing this error every time a subscriber is calling in?

Are there other errors about the log manager in the event log?

Please check the hard drive to make sure that there is enough space available to write information into the data logs.

New Member

Re: Subscribers get failsafe retrieving from phone

The errors were seen every time a user logged in from the phone. There were no other errors present. Plenty of hard drive space. Rebooting the server resolved the issue.

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