Re: Supervisor and Skill group in ICM 4.6.2 and CAD 18.104.22.168
I would suspect that the CAD problem you are experiencing might be related to similar issues I encountered with IPCC and CTIOS.
Basically, if the agent is logged in as a primary or secondary to the skill group they participate in, and the script routes the call to the "main" skill group and not to a pri or sec sub-group, then the skill group monitoring won't work...they have to match. If it happens that way in CTIOS desktop, you might be having a similar problem in CAD.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...