Question regarding telephone system, CISCO Unified Contact Center Express (CCX) CAD 6.4. During the configuration of the Supervisor or Agent Desk Top can features be turned off? Specifically; the Call Monitoring, Recording and Barge-in/Intercept features?
Once you have assigned the capabilities to the Users as Agents (CAD) and Supervisors (CSD) , you are ready to perform all the call related features (Call Monitoring, Recording and Barge-in/Intercept...etc) on the active incoming call.
Above mentioned features are the Supervisor specific features and will be invoked manually by the Supervisor. You can not turn them off.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...