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Supervisor Desk Top Configuration.

Question regarding telephone system, CISCO Unified Contact Center Express (CCX) CAD 6.4.  During the configuration of the Supervisor or Agent Desk Top can features be turned off?  Specifically; the Call Monitoring, Recording and Barge-in/Intercept features?

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Supervisor Desk Top Configuration.

Hi Anthony Gore,

Once you have assigned the capabilities to the Users as Agents (CAD) and Supervisors (CSD) , you are ready to perform all the call related features (Call Monitoring, Recording and Barge-in/Intercept...etc) on the active incoming call.

Above mentioned features are the Supervisor specific features and will be invoked manually by the Supervisor. You can not turn them off.

Hope it helps.

Anand

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