When we log in to Supervisor Desktop and select the agent team, the timer for agent state duration starts at that time. We are not getting the actual agent state time that shows up in the webview realtime reports unless the supervisor stays logged in to the same agent team all day long, then the data should be accurate. Is there a problem with our configuration or is the the way it's supposed to be?
We are using Cisco Agent Desktop 22.214.171.124, ICM 4.6.2 and Callmanager 3.3.3sr4.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...