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Silver

Supervisor Desktop and Windows XP Internet Connection Firewall

We ran into this issue addressed in the link below:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a00801fa9b8.shtml

Supervisor desktop cannot view any agents under Desktop Agent. Windows XP ICF was enabled. Disabled ICF on agent and supervisor desktop, and got it working.

My question is, is there any workaround to get this working with XP ICF enabled??? Customer would like ICF enabled, and also get this to work.

Thanks,

Partha

1 REPLY
Blue

Re: Supervisor Desktop and Windows XP Internet Connection Firewa

View the attached .jpg. These are the ports required to be open on a firewall to the CRS server for a Remote Supervisor Desktop. Enable ICF and allow these ports in/out and you should be good.

/andy - berbee

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