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Supervisor Hearing What Agent Talks

Is there any way that a supervisor can hear what his agent's conversation are, I mean when an agent talks with another person on phone, can the supervisor hear that?

Or, is there anyway that a supervisor can hear what two callmanager users (they maybe agents) talk with each other?

1 REPLY
Community Member

Re: Supervisor Hearing What Agent Talks

YOu can try the following options

a) Cisco CTI OS supervisor Agent 4.6.1

b) www.eyretel.com

c) Cisco Client Acces Desktop

Rgds

Anand

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