Is there any way to let a supervisor listen to a phone conversation over their phone instead of computer speakers?
Currently the supervisor can listen to agents phone calls on computer speakers but she is in an open area and doesn't want others to be able to listen to the conversations. We gave her a set of headphones for the speakers but she would like to avoid switching between the headphones and her phone headset for when she goes to take calls.
One workaround would be to install a Cisco softphone on the supervisors computer. That way she could use the headset for all phone calls. The Cisco softphone would also give her one button access to all the listings in the Corporate Directory. If you install an IPBlue softphone you would have access to the Corporate Directory and also have the listings in her Outlook Contacts be dialable by pressing a single button.
Are you using IPCC, or any ACD at all? I am not aware that a supervisor could monitor any conversations without IPCC software, but I would like to have that capability. Please clarify your application.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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