Re: System is temporarily unable to complete your call

tnatsukawa · ‎11-28-2001

Hi, I saw a couple of people posting a similar question, but here's another one: My extension is 4750. Unity's pilot number is 4010. From my extension I call 4010. Unity asks for my ID. I press "4750#". Unity replies, "Sorry this system is temporarily unable to complete your call." I see the following on the application log. Please help. Tatsuo Event Type: Error Event Source: AvConvMsg_MC Event Category: Error Event ID: 10002 Date: 11/29/2001 Time: 2:53:51 PM User: N/A Computer: PCCW-UNITY Description: CAvSValidateID::ValidateSubType returned [0x80004005] on line 946 of file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubSignInSvr\AvSValidateID.cpp Running conversation SubSignIn on Port 1 Caller's ID from NamedProps : 4750 Event Type: Error Event Source: AvConvMsg_MC Event Category: Error Event ID: 10002 Date: 11/29/2001 Time: 2:53:55 PM User: N/A Computer: PCCW-UNITY Description: CAvSValidateID::ValidateSubType returned [0x80004005] on line 946 of file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubSignInSvr\AvSValidateID.cpp Running conversation SubSignIn on Port 1 Caller's ID from NamedProps : 4750 Event Type: Error Event Source: AvConvMsg_MC Event Category: Error Event ID: 10002 Date: 11/29/2001 Time: 2:53:55 PM User: N/A Computer: PCCW-UNITY Description: GetMailUser returned [0x80004005] on line 369 of file h:\CommSvr\Sources\AvConvSubscriber\AvConvSubSignInSvr\AvSValidateID.cpp Running conversation SubSignIn on Port 1 Caller's ID from NamedProps : 4750 END

Anil Verma · ‎11-29-2001

Are you seeing this error on just this one subscriber or all?
Can you open this subscriber up in the Unity SA and check if everything is OK?

Anil Verma
Cisco Systems
anilve@cisco.com

tnatsukawa · ‎11-29-2001

Anil,

This happens on all subscribers. I have some screen shots from the Unity SA. Do they look ok?

I installed Unity a couple of days ago. I seem to be able to leave voice mail, but I haven't been able to retrieve it...

Tatsuo

Anil Verma · ‎11-30-2001

Looks OK to me. I think you might either have some permissions problems or some missing data.
Have you contacted Cisco TAC? They might be able to turn on some diagnostics and find out is there is some data problems.

Anil Verma
Cisco Systems
anilve@cisco.com

tnatsukawa · ‎12-01-2001

Thanks, Anil. I will contact Cisco. Tatsuo