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System-level AbbreDailing

We are using CCM6.0 right now. We would like to implement AbbreDailing, for example:

**000 will goes to a number in China.

**001 will goes to a number in Japan.

we have over 100 abbreDailing number, and we need them to be avaliable in system level so every user can use it.

Any idea how to implement it?


Re: System-level AbbreDailing

You can use Translation Patterns, that would be the simplest way to make it work.

The only caveat that I forsee is that translation patterns call out using whatever calling search space is assigned to the translation pattern. Which is OK if you have a single site and everyone dials out one way. But if you have multiple sites and they hit one translation pattern it will dial out one site. Which may or may not be OK. Just depends on you business structure. If start setting up a set of translation patterns per location that could get out of control quick.

I have also seen some custom directory done which was a modified corporate directory, where it queries DC Directory and it only pulls records that have something like "SpeedDial" in the Departmnet field but that was long ago. It would be optimal though because it then would use the phones dialing rules when placing a call to the contact.