Does anybody know of an application that would allow a common set of speed dials to be shared among all users on a CCM cluster? I have had several customers ask for this capability and so far, we have just configured translation patterns to accommodate the need. It would be nice, however, to be able to do this through the Services menu.
You can do this by creating a personal fast dial or personal phone book entries for one user in the directory and subscribe all phones to this service as that user.
So create a user in the corporate directory called systemwide, enter all the phonebook or fast dial entries via the ccmuser page for this user and then subscribe all phones to this service as that user and they will access that phonebook or fast dials.
You can find info on the personal fast dials and personal phone book at:
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...