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TANDBERG 1700 MXP Video Issue

We have a TANDBERG 1700MXP and are having troubles with video.  We can see video and audio fine but the other team can only hear us and no video is showing on their end.  What could be the issue and how can i fix it?



Cisco Employee

Hi Jay,There are a few things

Hi Jay,

There are a few things you can check on your side of the video conference.

  • Is the camera lens cap on/off?
  • Is your Tandberg 1700MXP's presentation mode set to main cam?
  • Is encryption turned on/off on both ends?  Both should be set the same for the video call.
  • When was the last time your conference endpoint worked?
  • Did any changes occur from the last time it functioned properly?

The other team can check their video conference endpoint.

  • When was the last time their video conferencing endpoint worked?
  • Did any changes occur from the last time their endpoint worked?
  • Have them check their video layout.  On Tandberg remotes the button is located to left of the |X Cancel| button.

If you need further assistance, please open a Service Request at

I hope this helps you with your video conference.  Have a great day!


Jon M.

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