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New Member

TAPI with Citrix/Microsoft Terminalserver Clients

Is it possible to use TAPI under an Citrix/Microsoft Terminalserver

Client Environment? There are no "fat" Clients (PCs), there are only

"thin" clients, without the possibility to start local applications.

Regards,

Robert

2 REPLIES
Blue

Re: TAPI with Citrix/Microsoft Terminalserver Clients

Robert,

Yes. We use an Interactive Intelligence ACD system that is TAPI integrated with Call Manager. The agents run the client through Citrix on a WYSE or HP thin client.

Cisco supports IPCC Express with the client published in Citrix, though it is JTAPI.

What app do you want to use?

Please rate helpful posts.

Dave

New Member

Re: TAPI with Citrix/Microsoft Terminalserver Clients

Hi Dave,

i just want to dial-out with outlook and TAPI.

Robert

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