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TAPS and Callmanager 3.3.3SR3 : does not work

All services are running in the CRA, however, if I call the "TAPS route point", I hear the following messsage : I am sorry, TAPS encountered an unexpected error while processing your call. Please contact your system administrator for help.

Many Thanks in advance !

Dirk

2 REPLIES
New Member

Re: TAPS and Callmanager 3.3.3SR3 : does not work

Hi Dirk,

Check under the Windows 2000 Services, and you can check the status of the Cisco TAPS Service. Manually start the service and see if it stops by itself a few seconds later. If it does it's probably the TAPS wrapper.properties file that has an incorrect path to the Java home directory. I can't remember the bug ID off the top of my head, but it's there! The wrapper.properties file is in c:\ciscowebs\bat\taps\tapsservice. Make sure the line reads

wrapper.javabin=C:\Progra~1\Cisco\JRE\j2re1.4.0_01\bin\java.exe

HTH

Bill

Cisco Employee

Re: TAPS and Callmanager 3.3.3SR3 : does not work

Do you have Cisco Security Agent installed on your publisher? I had the exact same problem and the same message and we were using CSA. When I stopped CSA and Taps worked. I just found this bug and Cisco has a DE working on a solution

Hope this helps.

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