Im running CCM 4.1(3) SR1, installed the Cisco Extended Services (CRS 3.5(2)) and BAT 5.1(4) all on one server. Everything is running correctly but if I dial the TAPS DN (6900 TAPS CTI route point) I get a message playing: "I'm sorry TAPS encountered an unexpected error when processing your call. Please contact the system administrator for help".
I did find an article wich said the following:
A known error is that TAPS is playing a message: "I'm sorry TAPS encountered an unexpected error when processing your call. Please contact the system administrator for help". This problem can be solved by:
Browse to directory:
Open file "wrapper.properties" and
Make sure that the line #wrapper.javabin=$(wrapper.taps_home)\bin\java.exe
is replaced by : wrapper.javabin=C:\Progra~1\Cisco\JRE\j2re1.4.0_01\bin\java.exe
Where this is pointing to the correct directory and correct Java.exe file.
Go to c:CiscoWebs\TAPS\logfiles on server where TAPS is installed. Should be Publisher. If the logfiles dir is not there create it. Try to use TAPS again. If it errors out check this dir there will be a Taps log file.txt in there. That will let you know what the issue was.
I had the same issue on a callmanager 4.0 server. Turns out the issue was the auto-registered directory number was being stored in the route plan report as an orphaned dn. I had to delete the directory number from there. TAPS saw the number as being assigned to multiple lines.
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