Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

TAPS Shared lINE

I am trying to put in a bunch of phones that use a shared line apperance. Line 1 is the boss and the assistant has the boss on line two.

When I try to tap them in I get a error saying duplicate appearance.

Cm version is 4.1.3 running taps on extended services.. ANy Ideas?

I have done this in the past with no errors.

Taps is set to work on any phine not just bat


Re: TAPS Shared lINE

If you have two phones with extension 1234. When you type in 1234 for TAPS, it cannot pull one unique record. If on one of those lines,external phone mask is 97281XXXX and on the other it is 46934XXXX. Now when you type 972811234 when prompted to dial extension with external phone mask, TAPS can pull out a unique record from the DB. But if external phone mask on both the phones for the shared line is same, then TAPS will not get a unique record even after external phone mask is used.

Use a (X) wildcard in the external phone number mask

Configure the External Number Mask as a Mask

Line A : 919392xxxx

Line B : 919392xxxx

CreatePlease to create content