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Taps with IPCC 4.0.4

Is this possible? Is there a TAPS script you can run on IPCC 4.0.4?

3 REPLIES
Community Member

Re: Taps with IPCC 4.0.4

You will need to install the TAPS plugin on the IPCC server and plugin will install a TAPS.aar that you can import through the TAPS AAR Management within IPCC. This AAR includes the TAPS aef file and will create the TAPS application for you.

Community Member

Re: Taps with IPCC 4.0.4

Thanks very mubh for the reply. I already had a functioning CRS server so I went and loaded the TAPS plugin on it and loaded the aar file as you instructed. After this when I call the trigger for taps it comes on and says there is a system problem and hangs up. So I found a document that said I need to install taps on the ccm pub as well and I did so but the taps service will not start. It fails due to a login error. The account it is using is .\CCMServiceRW which is the same account that other services that are running are using. I have uninstalled in and reloaded several times but no luck. Does anyone have any ideas what I should look at next?

Community Member

Re: Taps with IPCC 4.0.4

OK I have the service running on CCM now thanks to another post on this issue I found

"By default TAPS service uses CCMServiceRW. As a workaround, start the service using administrator account. Change the logon information on Cisco TAPS service using windows services pane. Before starting the service, copy the .java.policy file from C:\Documents and Settings\CCMServiceRW\ to C:\Documents and Settings\administrator\. This is done on CM server where Cisco TAPS service is installed. Try starting the service again."

But still when I call I get a message saying the system is expereiencing problems. Any ideas? I am using all the users, ports that were already in use for the CRS. Is that ok? The only thing I did is build a trigger and point it the the app that the aar file built.

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