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New Member

TCL IVR

Has anyone configured the IOS IVR functionality with the TCL features. I would like to get a basic IVR setup working (ie prompts dialin users with a list of available extensions) CCO seems very vague in some parts and mind blowing in others as to what needs to be installed, configured, setup etc.

Any help would be greatly received.

Thanks in anticip.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: TCL IVR

Hi Andy

Ivr works basically as follows:

IVR app is specified in config it can be in flash or you can point to a tftp server

prompt path for each lanquage is specified in config.

the ivr app is called in the dial peer with the application command.

That part is easy. If you want to do anything other than the canned Cisco scripts then you will need to create a TCL script. The current canned scripts concentrate on caller authentication and debit card application. These are usually set up to send data to a radius server which authenticates and takes care of accounting.

Here is a link to the TCL programmers reference:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/vapp_dev/tclivrv2.htm

Here are some other useful links for configuration

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122cgcr/fvvfax_c/vvfivr.htm

http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/voipsol/prepaid.htm

regards

Sam

3 REPLIES
Cisco Employee

Re: TCL IVR

Cisco Employee

Re: TCL IVR

Hi Andy

Ivr works basically as follows:

IVR app is specified in config it can be in flash or you can point to a tftp server

prompt path for each lanquage is specified in config.

the ivr app is called in the dial peer with the application command.

That part is easy. If you want to do anything other than the canned Cisco scripts then you will need to create a TCL script. The current canned scripts concentrate on caller authentication and debit card application. These are usually set up to send data to a radius server which authenticates and takes care of accounting.

Here is a link to the TCL programmers reference:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_serv/vapp_dev/tclivrv2.htm

Here are some other useful links for configuration

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122cgcr/fvvfax_c/vvfivr.htm

http://www.cisco.com/univercd/cc/td/doc/cisintwk/intsolns/voipsol/prepaid.htm

regards

Sam

New Member

Re: TCL IVR

Thanks for your advice guys, I'll give it a go!

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