i have two call manager (PUB and SUB) version 4.1(3) and a remote site with SRST enable on it. The ISDN link for remote site is on the remote srst gateway. So the architecture is a centralized processing structure. The remote site have a post operatore (without the call manager application) and i would like that a welcome message is heared from caller before to speak with the operator. Is it possible do that with tcl script on gateway ? Is there any other possibility ?
If you want to use a TCL script you would need to convert to H323.
A solution that works with MGCP is the AutoAttendant that comes with CCM. It has 4 CTI ports, and you can customize the greeting. This would mean that the calls would initially terminate on the central server, so you would need enough bandwidth to handle this.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...