Telephony Service Terminates--CM 3.07--Unity 220.127.116.11<br><br>Just upgraded CM 3.02d to CM 3.07. Now having a problem with ActiveVoice<br>Unity.<br><br>Box: MCS-7835 DEMO unit with Call Manager and ActiveVoice.<br><br>When phone calls voicemail (x1001) intermittent problem: Get one ring, then<br>fast busy, as (according to Event Viewer) "Telephony Service has terminated<br>unexpectedly" Takes AvCsMgr and AvMalSvr services down with it.<br><br>When phone calls another voicemail port (x1002, x1003, x1004) through<br>direct dial or CallForwardBusy consistent problem: Get one ring, then fast<br>busy, as (according to Event Viewer) "Telephony Service has terminated<br>unexpectedly" Takes AvCsMgr and AvMalSvr services down with it.<br><br>Restart ActiveVoice services and Telephony service (through Win2000<br>Services or Taskbar Icon) or reboot server and problem still exists.<br><br>Was working fine when Call Manager was 3.02d.<br><br>Thanks!<br><br>-Dean<br><br><br>
What version of the AvCiscoTsp are you using? I have seen this problem with 18.104.22.168 and CCM 3.05 and later. The CCM 3.05 and later does not send a message that the 22.214.171.124 TSP expects to get. The 126.96.36.199 tsp handles the case were this message is not sent.
If you already are using the 188.8.131.52 TSP, I would call Tech support or Sales support and have them look at it. This will be able to grab the CCM logs and figure out what is going on.
I have not seen this behavior with the 184.108.40.206 TSP before.
Aaron Belcher Software Engineer Active Voice email@example.com
I received what I thought was 220.127.116.11 file from my ActiveVoice SE. When I go into control panel->add/remove programs and click support information on the TSP, it tells me that it is 18.104.22.168. Anyone know where I can get 22.214.171.124 in a hurry?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...