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New Member

The account number can not be recognized

Hi, I have one question. I wanted to call local service number to pay my bill with IP phone. After getting through the call, i input the account number, but it doesn't be recognized by peer's IVR system. This issue happens occasionally. Anyone knows

1/ how to confirm the IP phone send out the correct number?

2/ how to confirm the voice gateway receive and send out the correct number?

3/ Another ideas?

CUCM 6.1 IP phone 7961.

Thanks. Leo

3 REPLIES
Cisco Employee

Re: The account number can not be recognized

1) cucm trace

2) debugs depending the interface

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi

Re: The account number can not be recognized

Hi Leo,

My best guess is that you're hitting a bug a filed on duplicate DTMF from the IP phone: CSCsv04751

Try using the speakerphone or a headset and see if you can still reproduce the problem. You can try calling something like the TAC hotline option 2, and have the IVR play the digits back to you. If you're on your handset and you press the button down a little longer than normal, you may get duplicate DTMF.

This happens on phone loads 8.4.1 and 8.4.1 SR1. Anything higher than that and the issue is fixed.

hth,

nick

New Member

Re: The account number can not be recognized

Hi Guys,

Thanks for your reply.

Leo

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