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The time of new message on unity without being retrived, and notify it.

Hi,

One CallManager(3.3(3)), One Unity (voice mail) (4.0(2)) with exchange 2000 on the same MCS7835 box, and one voice gateway 1751 with ISDN.

Here is the requirement. If one new message on Unity server without being retrived exceeds 5 mins,the system should page a PSTN No. If the new message without being retrieved exceeds 8 mins, the system should page another PSTN no.

How can I know the message waiting time on unity, and how to notify another Phone No. if the message has not been retrived for a specific time?

Does anyone know how to meet this requirement on Unity or on CallManager?

Thanks,

Joe

1 REPLY
Cisco Employee

Re: The time of new message on unity without being retrived, and

you can do this by setting up multiple message notification devices (i.e. phone 1 and phone 2). On phone one set the delay for notification to 5 mins and for phone 2 set the delay for 8 mins. After 5 minutes the first phone will be dialed, after 8 minutes the 2nd phone will be dialed.

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