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threshold on talk time

Can we have a threshold on talk time? If talk time exceeded the threshold,

the system will pop an alert to the agent's desktop.

Thanks

1 REPLY
Silver

Re: threshold on talk time

May be it is not possible because I didnt find any options in these guides.

http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_user_guide_list.html

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