Time display on 7941 with CME

[kc4ixi]

I have a 2800 router with a CME/CUE configuration. The router's time is pulling the correct time from an NTP server, however the time on the phones is showing 5 hours ahead. I have tried changing the time-zone command in telephony-services, but the phones will not change time at all. Also I have rebooted the router and the phones but still no change. Any ideas would be greatly appreciated.

Thanks,

Robert

[Juan Carlos Arias Perez]

If you put the command "show clock" on the router, it displays the correct time?? If not, try with the command:

clock timezone TimeZone HoursOffset

Doing this the IP phones have the correct time. Hope this help

[Chris Deren]

It is probably that you're missing the Greenwich offset, but also, make sure that the the router is in fact syncronized with the NTP server.

Chris

[kc4ixi]

Thanks for the replies. Yes if i do a show clock it displays the correct time of day. Also if I do a show ntp status it shows synchronization with the ntp server. I have also tried changing the timezone setting in the telephony-services and the phones never change the time shown on the display.

[blcase]

I'm having the same issue - the "sho clock" command shows the correct time - the router is sync'd with the NTP server - however on my 7941's the time is wrong - but, interesting enough, on my 7911's the time is correct! Is this a firmware bug? I can't find anything in bug tracker on it.

[kc4ixi]

I was able to resolve my issue be getting the correct firmware load for the 7941's on the router. I was missing some of the tftp-server flash: commands for the 7941 load files. Once I resolved this issue they pulled the correct time from the router.

Hope that helps.

Robert

[juankarlo]

Hi Robert,

Could you post which files did you use to solve this problem?

Thanks!

Juan Karlo

[kc4ixi]

Here are the files I have listed for TFTP on the router. Not all are for the 7941 phones, but they are in here.

tftp-server flash:cmterm-7941-7961-sccp.7.0.3.tar

tftp-server flash:ATA030100SCCP040211A.zup

tftp-server flash:CP7902080001SCCP051117A.sbin

tftp-server flash:CP7905080001SCCP051117A.sbin

tftp-server flash:P0030702T023.tar

tftp-server flash:P00405000700.bin

tftp-server flash:P00405000700.sbn

tftp-server flash:P00503010100.bin

tftp-server flash:CP7912080001SCCP051117A.sbin

tftp-server flash:S00104000100.sbn

tftp-server flash:cmterm_7936.3-3-5-0.bin

tftp-server flash:cmterm_7920.4.0-02-00.bin

tftp-server flash:cmterm-7911-sccp.7.2.1.tar

tftp-server flash:cmterm-7970-71-sccp.7.0.3.tar

Also I have these loads listed in telephony-services:

load 7910 P00405000700

load 7960-7940 P0030702T023

load 7914 S00104000100

load ATA ATA030100SCCP040211A

load 7905 CP7905080001SCCP051117A

load 7902 CP7902080001SCCP051117A

load 7920 cmterm_7920.4.0-02-00

load 7941 cmterm-7941-7961-sccp.7.0.3

load 7971 cmterm-7970-71-sccp.7.0.3

load 7970 cmterm-7970-71-sccp.7.0.3

load 7912 CP7912080001SCCP051117A

Hope that helps. Just make sure you have the files above loaded on the root of the flash.

Robert