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Time of Day routing with multiple auto attendants

I have a Call manager 6.0 and Unity 5.0. I have 17 sites around the country and Mexico and Canada. Each of these sites will have their own auto attendant that will be configured in Unity. Is there a best practice associted with how to set this up efficiently? These sites will obviously be in different time zones and have different languanges. Should the Time of Day be done in Call Manager and then send to Unity, or should it be done in Unity? In either case, I have not seen a clean way of setting it up.

Thank you.

1 REPLY

Re: Time of Day routing with multiple auto attendants

There is no best answer however it depends on your carriers as well. If you can use TOD in cloud etc is helpful. If your desire is to bring all logic local then settle down with one region and put all your times accordingly.

IPCC will be better given what you have put all your logic in Unity use CM just for taking the calls.

good luck.

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