I've setup my CRA 3.1(2) sr3 script so to route (via time of day) all inbound calls (from PSTN and Internal callers) to my call center between 8AM and 6PM. However, after 6PM arrives, only calls from Internal are able to get Redirected to an Off-site call center, while all call coming from the PSTN get dropped.
So is there something in CCM or CRA I have to do so to service the PSTN callers "after hours" via the Redirect? Is it a CSS or Partition problem? If so, then why do the PSTN callers get services between the hours of 8AM and 6PM, but not after 6PM?
The bug seems to be some configuration issue. Can you brief out your setup details - how many callcenters you have and their location. If possible try to execute a sample script which redirects the incoming call(PSTN) to off-site callcenter. Check if it goes through.
Have you opened case on this issue. If not please open a case.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...