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Community Member

Time out for CISCO desktop call agent?

I have had numerous users get kicked out of the agents group today (some multiple times) and needed to re add them to the group. Our maximum numbers of seats is 37 agents at any one time and we have yet to reach that limit so why else would the users become diassociated with the agents group?

Thanks in advance, Chet

Some more info: Using Cisco Desktop agent version 6.1. When an agent ends a call and attempts to change their status back to Ready ,they get the following message "the phone may have an active call. Hang up and try again" They are then force to end their shift,log out and log back in.

Thaks, Chet

1 REPLY
Community Member

Re: Time out for CISCO desktop call agent?

Hi Chet,

Did you ever resolve this problem?

I'm having a similar problem with one agent getting "the phone may have an active call. Hang up and try again" message.

Cheers

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