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Timed routing

I have a main number:

1000

User call this number between 8am - 6pm

after 6pm until 12am poeple will still call 1000 but I need this to be automatically transfered to another number 2000.

after 12am unitl 8am the call needs to go to an out of hours message for 1000

any tips on how to make to transfer the call at those hours - do need to use unuity?

Cheers

1 REPLY
Hall of Fame Super Silver

Re: Timed routing

If you have CallManager 4.1 you can accomlish this via new feature Time of Day routing. Here is a link:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edbaa.html

If you have an earlier release of CCM then you will need either Unity or run the calls through CRA script.

Chris

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