Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member


When I am doing changes to unity 4.0(2) I constantly get asked to log back in because I have timed out, when I try, I find that I am locked out and have to go to AD to unlock my account. Where do I find the parameter for timeout so I can change it.

Cisco Employee

Re: timeout

I'm a little confused here... logging into the SA after it times out on you should have no bearing at all on if your account is locked out of AD or not - the two are not related.

We don't (can't) lock you out of AD as a result of too many bad login attempts to the SA either - I'm a little puzzled by your post here - can you explain a little more about exactly what you're doing and what's happening?

If you just want to extend how long the SA considered a reasonable amount of time with no input to end the session, that can be done but again, this has nothing to do with your account being locked out either in Unity (we only lock out TUI access) or AD.

New Member

Re: timeout

When I log into SA on Unity, I need to log in a second time when I click on "subscriber", when I am doing changes in "subscirber" (sometimes other screens) the login will pop up again, when I (it will contain everything but my password) when I put in the password and enter, the screen reappears with the password blank, I have to go into AD users and unlock my account before I can complete the change. We have this problem with the two admin logins that we have.